FSB - Small Business Networking
Guest Speaker: Colin Tapscott
Converting Challenging Conversations to Confident Collaborations
Whether it is with a customer or with a member of staff, having those difficult conversations can cause us anxiety, particularly when we are nice people and worry about division. However, with a simple change in approach, those conversations don’t need to be difficult or cause anxiety.
An experienced business coach and leader, Colin will share some key steps to reduce anxiety and make challenging conversations successful. He will explain how a one-word clear purpose, listening to understand, and utilising the '4P' structure can help you gain confidence and partner with the person to find a solution.
The booking window for the Suffolk Small Business Networking event closes at 12:00 PM (Noon) on 23 April 2025. However, we strongly recommend securing your spot in advance to avoid disappointment.